Changes to services and facilities
We have changed our services in line with the current public health orders. Changes include temporary closures of face-to-face services including our customer service centres and libraries, please check the changes to services and facilities page for more information. We are still here to help you, check out our range of online services or call us on 1300 434 434.

Need to cancel your membership? We're sorry to see you go.

Please note that 30 days notice is required.

Membership details
Cancellation request
  • All cancellation requests require 30 days notice to process. If notification of intent to cancel is not received the account will be charged as normal.
  • No cancellation requests will be backdated under any circumstance. 
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