We can help you with most things online or over the phone to save you the trip.
Phone - 1300 434 434
Online customer service
Our online customer service makes it easy and convenient for customers to find more information.
Phone
You can call us anytime on 1300 434 434.
Customer Service Officers are available 8am - 5:30pm Monday to Thursday and 8am - 5pm on Friday.
Outside of these hours, including public holidays, an after-hours service is available to assist you with urgent requests.
Urgent requests
For urgent or hazardous situations endangering people or property call 1300 434 434 (24hrs, 7 days a week including public holidays).
For emergencies please call 000.
Outside Australia and landline option
+61 2 9470 5900
Customer Service Centres - locations and opening hours
Our centres are located at Manly, Dee Why, Mona Vale and Avalon.
Manly
1 Belgrave Street, Manly NSW 2095 Australia (map)
Open: Monday to Friday between 8.30am-5pm, excluding public holidays.
Dee Why
725 Pittwater Road, Dee Why NSW 2099 Australia (map)
Open: Monday to Friday between 8.30am-5pm, excluding public holidays.
Appointments with a Planning Officer are available at Dee Why.
Mona Vale
Village Park, 1 Park Street, Mona Vale NSW 2103 Australia (map)
Open: Monday to Friday between 8.30am-5pm, excluding public holidays.
Avalon Beach
59A Old Barrenjoey Road, Avalon Beach NSW 2107 Australia (map)
Open: Monday to Friday between 9am-12pm and 1pm-4:30pm, excluding public holidays.
Council email
If you can't find the help you need in our help site, the Northern Beaches Council email address is council@northernbeaches.nsw.gov.au
Postal address
PO Box 82 Manly NSW 1655 Australia
Customer Service Charter
Our promise to the community is to provide a wide range of accessible, high quality services to meet your needs. We will continue improving our service by asking for your feedback and measuring our performance. We hope that you’ll treat our staff with the same consideration. View our Customer Service Charter and contact us if you have any queries.
ABN
57 284 295 198
Update your details
Use these forms to update us on your contact or personal details for an individual or for your organisation.
