Customer Service - 1300 434 434

Our Manly and Dee Why Customer Service Centres are open. Our Mona Vale branch will reopen on Monday 11 January, pending NSW public health restrictions being lifted. (Our Avalon Beach branch remains temporarily closed until further notice). 

JP services are not currently available - find a JP. Avalon Customer Service centre remains closed until further notice.
30 Minute appointments with the duty planner will also be available at Dee Why only.
Just call us to find out the many ways we can help. We look forward to continuing serving you during this period.

View the latest updates on the evolving situation with Coronavirus (COVID-19).

Northern Beaches Council Customer Services are happy to help you!


You can call us anytime on 1300 434 434 (24hrs, 7 days a week including public holidays).

Outside Australia

+61 2 9470 5900

Online customer service

Our online customer service makes it easy and convenient for customers to find more information or report an issue

Council email

If you can't find the help you need in our help site, the Northern Beaches Council email address is

Urgent requests

If the matter you’re reporting is urgent or a hazardous situation endangering people or property, please call Council on 1300 434 434 - 24 hours a day 7 days a week.


9971 4522

Postal address

PO Box 82 Manly NSW 1655 Australia

Update your details

Use these forms to update us on your contact or personal details for an individual or for your organisation.

Customer service centres

Our Avalon customer service branch remains closed but we are still here to help you at our other locations. Check out our range of online services or call us on 1300 434 434.


1 Belgrave Street
Manly NSW 2095 Australia

Mona Vale

Village Park, 1 Park Street
Mona Vale NSW 2103 Australia

Dee Why

725 Pittwater Road 
Dee Why NSW 2099 Australia

Avalon Beach (CLOSED)

59A Old Barrenjoey Road
Avalon Beach NSW 2107 Australia

Customer Service Charter

Our promise to the community is to provide a wide range of accessible, high quality services to meet your needs. We will continue improving our service by asking for your feedback and measuring our performance. We hope that you’ll treat our staff with the same consideration. View our Customer Service Charter and contact us if you have any queries.


57 284 295 198

Contact information

Customer Service
1300 434 434