We handle thousands of enquiries each month, but you won't be treated like a number. For your convenience, you can quickly find help in our online Customer Service knowledge area or report an issue.

Phone - 1300 434 434

You can call us anytime on 1300 434 434 (24hrs, 7 days a week including Public Holidays).

You can speak to one of our Customer Service Officers by phone between 8am and 5.30pm Monday to Thursday and 8am to 5pm on Friday. We have an after-hours service outside these hours and on public holidays for emergency situations.

Our branch opening hours are Monday to Friday:

Dee Why, Manly & Mona Vale

8.30am to 5pm


Please note, this centre has permanently closed.

View our Customer Service Centre locations and opening hours

Planning Officer (Duty Planner) bookings are available at Dee Why Customer Service Centre.


Contact Council

Handling 14,000 enquiries every month and with a customer approval rating of 80%, we are here to help - online...

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Online Customer Service

We want to make it easy and convenient for customers to find more information and report an issue.


Customer Service Charter

Our Customer Service Charter is our commitment to you regarding the standards of service we aim to deliver.



Graffiti vandalism affects all of us, defacing our homes and community buildings.

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Justices of the Peace

A Justice of the Peace is legally authorised to witness statutory declarations, affidavits and to certify copies of original documents.


Pay an invoice

Find out the easy and convenient options for debtors to make payments online.