Customer Service - 1300 434 434

Mona Vale, Manly and Dee Why Customer Service Centres are open (Avalon Customer Service centre remains closed). Customers will need to book a 15 minute appointment using the buttons below or by phone.
NOTE: JP Services are not currently available - find a JP.
30 Minute appointments with the duty planner will also be available at Dee Why only.

We can also book an appointment for you if needed. Just call us to find out the many ways we can help. We look forward to continuing serving you during this period.

View the latest updates on the evolving situation with Coronavirus (COVID-19).

We handle thousands of enquiries each month, but you won't be treated like a number. We welcome your feedback and questions as that’s the best way to improve our service. If you have a question, please go to our knowledge area and report an issue.

You can call us anytime on 1300 434 434 (24hrs, 7 days a week including Public Holidays).

Contact Council

Handling 14,000 enquiries every month and with a customer approval rating of 80%, we are here to help - online, phone, email or in person.

Online Customer Service

We want to make it easy and convenient for customers to find more information and report an issue.

Customer Service Charter

Our Customer Service Charter is our commitment to you regarding the standards of service we aim to deliver.


Graffiti vandalism affects all of us, defacing our homes and community buildings.

Justices of the Peace

A Justice of the Peace is legally authorised to witness statutory declarations, affidavits and to certify copies of original documents.

Pay an invoice

We want to make it easy and convenient for debtors to make payments online.