Changes to services and facilities
We have changed our services in line with the current public health orders. Changes include temporary closures of face-to-face services including our customer service centres and libraries, please check the changes to services and facilities page for more information. We are still here to help you, check out our range of online services or call us on 1300 434 434.

Customer Service - 1300 434 434

While our Dee Why branch is temporarily closed, a phone call with a Planning Enquiries Officer can still be booked in place of a physical appointment.


Please call us to find out the many ways we can help.

We handle thousands of enquiries each month, but you won't be treated like a number. We welcome your feedback and questions as that’s the best way to improve our service. If you have a question, please go to our knowledge area and report an issue.

You can call us anytime on 1300 434 434 (24hrs, 7 days a week including Public Holidays).

Contact Council

Handling 14,000 enquiries every month and with a customer approval rating of 80%, we are here to help - online, phone, email or in person.

Online Customer Service

We want to make it easy and convenient for customers to find more information and report an issue.

Customer Service Charter

Our Customer Service Charter is our commitment to you regarding the standards of service we aim to deliver.


Graffiti vandalism affects all of us, defacing our homes and community buildings.

Justices of the Peace

A Justice of the Peace is legally authorised to witness statutory declarations, affidavits and to certify copies of original documents.

Pay an invoice

We want to make it easy and convenient for debtors to make payments online.