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Before you book a Council Bulky Goods collection check out our Reduce my Waste to see how you can reuse, repair and recycle used items and avoid items going to landfill.

What you can and can't put out

Not all items are accepted under the collection service. A list of items you can't put out is outlined in the Conditions of Service which you must agree to before a booking can be accepted. A guide of what you can and can’t put out can also be found below.

How to present your bulky goods

  • Make sure you have a booking number and only put accepted items on your nature strop the night before your collection
  • Maximum of 3m3 ie 3m x 1m x 1m
  • All items must not be longer than 1.8m and able to be safely lifted by 2 people (max 40kg except whitegoods)
  • Items (larger than a toaster) can be left in unwanted bags, crates or containers. Leave open so collectors can see the contents. Crates/containers will not be returned.
  • Ensure there are no batteries contained in any items presented

Yes, these items can be put out for collection

  • Furniture
  • Mattresses and bed bases
  • Non-recyclable household items
  • Timber pieces (equivalent to 12 fence palings)
  • Up to 2 unbranded pallets
  • Rolled and tied up carpets up to 1.8m long (max 3 rolls)
  • Empty hot water systems
  • Electric lawn mowers - remove any battery
  • Whitegoods – with doors removed
  • Up to three sheets of metal roofing - maximum size 1m x 1.5m
  • Empty beanbags. (see below for disposal of the polystyrene beads) 
  • Metal - place in a separate pile for recycling

No, these items can't be put out for collection

  • Empty cardboard boxes
  • Items smaller than a toaster
  • Items over 1.8m long
  • Heavy items that can’t be safely moved by 2 people
  • Liquid or business waste
  • E-waste, specifically TVs, computers
  • Car parts, tyres, oils
  • Sheet glass, mirrors, windows, glass tables
  • Building material, including insulation, brick, rubble, asbestos
  • Fixtures and fittings including kitchen/laundry cabinets, bathroom vanities, baths, toilets
  • Hazardous waste, including smoke detectors, fire extinguishers, gas bottles, chemicals, paint, batteries
  • Non-electric lawn mowers, even if they are drained of fuel/oil. The vapours can cause a fire in the trucks. 
  • Oil heaters - due to the potential of oil being present and leaking when compacted which could cause a fire or end up on the road. Oil heaters (no need to drain) can be taken to a Chemical CleanOut event or Kimbriki (no charge-accepted as metal recycling).
  • Vegetation, recyclable material, household garbage
  • Polystyrene beads, put these in a strong plastic bag, expel the air and seal.  Place the bag in the red lidded bin
  • Pianos (due to the weight and size)

Items that aren't accepted will be left behind.

For more information on the safe disposal of items not accepted, refer to the A to Z guide to reuse, recycling and disposal.

Bulky Goods Resources 

To help educate your neighbours on correct Bulky Goods disposal, Council offers a range of resources: