We are preparing to launch an improved digital experience for the community as part of a major and essential technology upgrade that will modernise many key Council systems and make it easier to use our online services.
To complete the final stage of the upgrade, many Council services will be unavailable or operating with limited capacity from 5pm, 14 to 30 November. Some delays are also expected before and after this time.
You can see the full list of impacted services below or learn more about the upgrade.
Reporting issues or making service requests
14 – 30 November: all requests will be triaged and public safety issues given priority. Allow for longer response times for non-urgent requests into December. For requests related to the immediate safety of people or property, please call us on 1300 434 434 or, if life threatening, call 000.
Permits, licences, approvals, bonds and other applications
14 – 30 November: some online application services will be unavailable. For priority applications, a downloadable form may replace an online form. Allow for additional processing time.
Dangerous dogs, pollution, fire, swimming pools, building safety and other compliance matters
14 – 30 November: urgent public safety and compliance matters will continue to be prioritised. For urgent matters call 1300 434 434 or, if life threatening, call 000.
Development applications
Assessment
October – December: development applications can still be lodged through the NSW Planning Portal however our ability to undertake registration, acceptance and assessment activities will be limited during this time. We will continue to process and review new and previously lodged planning applications wherever possible. Allow for additional processing time.
Submissions
October – December: we will continue to accept submissions on exhibited development applications.
Planning Enquiry Service
October – December: the Planning Enquiry Service (Duty Planner service) will remain available with minimal disruption.
Planning Panel
November - December: Planning Panel schedules will be affected and some matters may not be considered by a Planning Panel until 2027. Applicants and consultants affected by scheduling changes will be advised directly where impacted.
Complying Development Certificates and Building Information Certificates
14 – 30 November: these can continue to be lodged via the NSW Planning Portal. Allow for additional processing time.
Planning, outstanding notices & rates certificates
- Planning certificates - (Section 10.7)
- Outstanding Notices Certificates (Section 735A and Section 121ZP)
- Rates certificates (Section 603)
14 – 30 November: customers are urged to submit applications before or after this period unless urgent.
Urgent applications are time critical such as:
- applications required for an imminent property settlement
- contract exchange
- refinancing deadline or other time-sensitive legal or financial transaction.
Downloadable application forms will replace online applications and will need to be emailed, posted or lodged in person at Customer Service Centres. Allow for additional processing time.
Pre-paid parking permits
14 – 30 November: allow for additional processing time. If you need a permit within 48 hours, submit the application in person at a Customer Service Centre.
Tree permits
14 – 30 November: new tree permit applications will not be accepted in this period. Applications received prior to 14 November will continue to be assessed.
Work in public spaces permits
Including:
- work zone
- stand plant
- road opening
- driveways
- cranes
- building and waste
- traffic control
- minor encroachments
14 – 30 November: Downloadable application forms will replace online applications for many permits and will need to be emailed, posted or lodged in person at Customer Service Centres. Allow for additional processing time.
Information requests
- Government Information (Public Access) Act 2009 (GIPA) applications
- Informal access requests for information
- Privacy requests and enquiries
- Other requests requiring access to Council records
14 – 30 November: Allow extra time for responses. Formal access applications will continue to be processed in accordance with statutory requirements. Where the circumstances of a particular application necessitate an extension of time permitted under the Act, applicants will be notified in writing and provided with details of the applicable extension and revised decision date.