• FAQ

Our FAQs are here to answer any questions you might have about the Northern Beaches Libraries. Here you'll find information about memberships, locations, library fees, volunteering and much more.

Can't find what you're looking for? Ask a librarian.

Library FAQs

How do I join the Library?

To join you will need to visit one of our six branches in person and present identification with proof of your current address. Cards are issued while you wait. Alternatively, join online to have your card ready for collection. 

How do I provide feedback?

You can provide feedback using our Comments and Feedback form online or in a branch to let us know your overall library experience and ways we can improve our service to you every time you visit.

How do I pay my library fees?

You can pay your Library fees when you visit any of our library branches. Visa and Mastercard credit cards are accepted. There is a 0.7% Council surcharge on credit card payments. 

Why do I have to pay an overdue fee when the Library didn't send me a reminder?

The Library sends reminder notices as a courtesy. It is your responsibility to return items by the due date on the receipt given to you at the time of borrowing. To reduce the instance of overdue fees we provide several channels for you to check your loan status. These include the physical receipt at the time of borrowing, online through our website, calling during branch hours, ask a staff member when visiting and lastly, courtesy emails.

Failure to receive a reminder notice is not accepted as a reason to waive fees.

How do I make a general enquiry?

For a prompt response to any specific library query you may contact your branch during business hours or ask a librarian online.

How do I make a purchase suggestion?

You can complete a Suggest an item for our collection form which gets passed on to the relevant selector for review.

This can be done in branch or online.

How do I volunteer at the Library?

We welcome volunteers in our library service. Volunteer opportunities are always available. To learn more and join as a library volunteer, visit our webpage and complete a volunteer interest application.

Email us for all volunteer enquiries.