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Our FAQs are here to answer any questions you might have about the Northern Beaches Libraries. Here you'll find information about memberships, locations, library fees, programs for children and much more.

Can't find what you're looking for? Get in contact with us

How do I join the Library?

You can join the library online or you can visit any of our branches to present your ID and proof of address. 

Does it cost to join the library?

No it is free!

Where is the Library?

There are six libraries on the Northern Beaches located in Belrose, Dee Why, Forestville, Manly, Mona Vale and Warringah Mall. 

How many items can I borrow and for how long?

You can borrow up to 30 items and most items can be borrowed for three weeks. Some popular fiction titles are 10-day loans and various reference titles are 7-day loans.

Your items can be returned to any of our six branches

Can I renew my items?

Renewals can be made online, in branch or over the phone.

Our Back in 10 (10-day loan) items cannot be renewed. Other items can be renewed once for a three week period from the renewal date, unless the title has been requested by another borrower.

What if I've forgotten my PIN?

In June 2018, existing PIN numbers were changed to a four digit number, your date of birth in the form DDMM. For example, 15 May is 1505. 

If you joined the library after this time, please visit the library or get in contact with us

What are the overdue fees?

An overdue fee for a single item is calculated at 25 cents each day the item is overdue. This will accumulate until the fee reaches $10.00. You will be unable to borrow, renew or place a hold on any item until your overdue fees are reduced to less than $5. 

Fees can be paid at any of our branches by cash, credit card or eftpos. 

What happens if I've lost or damaged an item?

If you think you may have lost an item, contact your branch as soon as possible in order to extend your loan, allowing time to find the item. 

If an item can not be found, or is damaged, you will be required to pay the original cost of the item plus a $5 processing fee. Please contact your branch for further information. 

Can I suggest an item for purchase?

You can suggest an item for our collection by completing our online form, or asking in branch. 

Can I donate items to the library?

Unfortunately we are unable to accept donations at this time. 

The following charitable organisations may accept donations however we recommend to check prior to donating as all titles may not be accepted. 

Lifeline Australia, The Salvation Army, Sacred Heart Mission and Books for Africa

Does the library provide JP services?

In line with NSW Health rulings, the safety of our customers and staff is our top priority so we will not be resuming our Justice of the Peace service for the time being. 

Please keep an eye on our website for further updates. 

Does the library have Internet and computer facilities?

All of our branches provide free Wi-Fi and computer access. Printing, copying and scanning facilities are charged as follows - 

Photocopy B/W A4$0.20 per page
Photocopy Colour A4$1.50 per page
Photocopy B/W A3$0.40 per page
Photocopy Colour A3$3.00 per page
Scanning$0.20 per scan up to 50MB

 

Do you have events for children?

In line with NSW Health rulings, the safety of our customers and staff is our top priority so we will not be resuming our programs for the time being. 

If you are missing Story Time or Rhyme Time sessions, our presenters have recorded online sessions which you can watch on our YouTube channel

What's in your eLibrary?

The eLibrary includes eBooks, eAudio, eMagazines and  an on-demand video streaming service. We also have many eResources and online tutorials. All these services can be accessed via the library website and are free with a library card. 

Can I return my items when the Library is closed?

Yes. There is a returns chute at every branch

Can I ask for an item to be sent from one of the other branches?

Yes. For an item that is available at any of our branches, it is free to have it transferred. Our courier travels between branches regularly Monday to Friday. If an item is out on loan or is a new item still being processed, a $1.00 fee will apply to borrow it. 

What if the library doesn't have the item I want?

If we don't have the item you want, we would welcome your suggestion for purchase or you may request an item from another library service.