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Video text transcript

Swap for Good - Little Italy 

00:00 [Alice] So next we're going to hear from Adam

00:01 from Little Italy, and I'm just going to find

00:07 sorry Alicia are you able to unmute Adam for me

00:11 Here we go I should be able to do that

00:15 There we go, Adam if you're ready

00:17 we'd love to hear from you.

00:19 [Adam] Hey guys, how are you doing? Thanks for having me on

00:22 So yeah, we just got invited to talk about Claycups 

00:26 and a few of the other initiatives

00:28 that we've been doing as Little Italy

00:29 as roasters and supplier of coffee

00:32 Firstly, with Claycups

00:34 it was an idea very similar to what Ryan was talking about with

00:37 Green Caffeen where, Claycup Bank or a mug library

00:40 where people can come in, they pay

00:42 a very nominal deposit of $7.50, which they can

00:45 redeem at any point when they want to get out of the 

00:47 Claycup bank. And, it's super simple, they come with their clean cup

00:51 we put it through the dishwasher, make sure its sanitised

00:53 and go through all the processes that Angus was talking about

00:56 and then we freshly make their coffee

00:59 give it to the customer, they obviously have kept

01:01 their lid previously, they put it on

01:03 and off they go.

01:05 As Ryan mentioned it's super helpful when its in 

01:07 our system and we don't have to sanitise,

01:10 wash our hands, or receive dirty keep cups,

01:12 which was quite common pre-coronavirus

01:15 but you know that has been weeded out

01:17 as people have become more aware of their lifestyles, habits and changes.

01:21 It's super good. Both our cafes

01:25 in Balgowlah and Curl Curl it's been

01:26 taken up by the local community, they all loved

01:29 the fact that we were offering an alternative to

01:32 keep cups if they forgot it at home, or they were really

01:34 embarrassed that it was quite dirty in the car

01:36 so they could just out a deposit, if they had forgotten

01:38 redeem the cup, and receive their deposit

01:41 the next time they were in.

01:44 We found it pretty good that we can do our little drop in the ocean

01:46 as you were talking about Alice, where it was

01:49 every small, little action helps.

01:51 And that's sort of pushed us to offer

01:54 a new service with Little Italy as well.

01:56 One of our customers that opened up in Copacabana Beach

01:58 I know its in the Central Coast so not really our zone

02:01 but they do no single-use anything

02:06 so they didn't do takeaway cups

02:07 all their food and everything is prepared to eat on site

02:10 and if you don't like it, they pretty much say you can go to the pie shop

02:13 down the road or do anything else.

02:15 So in line with that we started supplying them coffee in 5kg

02:19 reusable buckets. And yes, being on the Central Coast

02:22 did pose a bit of an issue but

02:24 as anything there is always going to be teething problems and

02:27 we were able to overcome it by finding a system

02:29 where we keep enough buckets and enough stock to ensure

02:32 that they are using freshly roasted coffee

02:34 and maybe once a month we'll drive up there

02:36 or they'll drive down here and return all the buckets

02:39 to be cleaned, sanitised and refilled

02:41 with freshly roasted coffee.

02:42 Which has been great and something that I thought was pretty brave as a new

02:45 cafe/bakery to be able to engage that and really put their

02:50 ethos and their morals at the forefront

02:52 and you know probably lose our on a few sales and some income

02:54 by being so strong with what they believe in

02:58 And it pushed us to try and encourage our other customers

03:02 and a new customer in Dee Why has just come on board,

03:05 HideOut Cafe. Their first day of operation was today

03:08 and they've come on board with the buckets and so far

03:12 they said it was really good. We're going to try to encourage

03:13 a lot more of our customers to jump on board too.

03:16 [Alice] Fantastic. And what sort of set up costs are involved

03:25 In that, in the bucket system?

03:28 [Adam] It's actually pretty good because you eliminate the cost of the kilo bags

03:33 and essentially the one thing that irritates me about the kilo bags

03:35 is that its literally transporting coffee from our warehouse

03:39 to the cafe and then being chucked in the bin

03:41 or being filled with ground coffee and taken home,

03:44 and then being chucked in the bin

03:45 So they don't really serve a purpose besides keeping the coffee fresh

03:50 and concealed from bacteria

03:53 so it costs us about $11 - $12.

03:56 And then that pays itself off within 3-4 deliveries

03:59 and then everything else is a saving.

04:01 So financially it does make sense too.

04:04 [Alice] That's fantastic

04:06 Wonderful to hear about that new initiative thank you

04:09 Look forward to hearing from Hideout Cafe in the next one of these

04:12 about how they are getting on.

04:14 Ok so thanks for that.