Northern Beaches Council Customer Services are happy to help you! We can help you with most things online or over the phone to save you the trip.

Our Customer Service Centres are working to provide face to face service during this difficult time.

As a result our branches hours of operation may be different, so please call us on 1300 434 434 to see if we can assist you over the phone and check the opening hours for the branch you are planning to visit.

We thank you for your understanding and look forward to helping you.

Online customer service

Our online customer service makes it easy and convenient for customers to find more information.


Phone - 1300 434 434

You can call us anytime on 1300 434 434.

Customer Service Officers are available 8am - 5:30pm Monday to Thursday and 8am - 5pm on Friday.


Urgent requests

Calls are taken by an after-hours service outside these hours and on public holidays for emergency situations.

Report an urgent or a hazardous situation endangering people or property on 1300 434 434 (24hrs, 7 days a week including public holidays).


Outside Australia and landline option

+61 2 9470 5900


Customer Service Centres

Our centres are located at Manly, Dee Why and Mona Vale. The centre at Avalon is temporarily closed.

Opening hours

Centres are open Monday to Friday between 8.30am - 5pm (excluding public holidays). Please note: our hours of operation may be different at present, so please call us on 1300 434 434 to check the opening hours for the branch you are planning to visit.

No appointments necessary.

Appointments with a Planning Officer are available at Dee Why. To book, select the Planning Officer Booking.



1 Belgrave Street
Manly NSW 2095 Australia

Mona Vale

Village Park, 1 Park Street
Mona Vale NSW 2103 Australia

Dee Why

725 Pittwater Road 
Dee Why NSW 2099 Australia


Avalon Beach (temporarily closed)

59A Old Barrenjoey Road
Avalon Beach NSW 2107 Australia

Council email

If you can't find the help you need in our help site, the Northern Beaches Council email address is


Postal address

PO Box 82 Manly NSW 1655 Australia


Customer Service Charter

Our promise to the community is to provide a wide range of accessible, high quality services to meet your needs. We will continue improving our service by asking for your feedback and measuring our performance. We hope that you’ll treat our staff with the same consideration. View our Customer Service Charter and contact us if you have any queries.



57 284 295 198


Update your details

Use these forms to update us on your contact or personal details for an individual or for your organisation.

Contact information

Customer Service
1300 434 434