Council recognises that the current situation with COVID-19 may result in financial impacts for some of our ratepayers.

This could result in difficulties in paying rates and annual charges, along with other fees and charges invoiced by Council, as they fall due.

Council has a policy to provide assistance for ratepayers experiencing genuine financial hardship. Details of hardship relief available to eligible ratepayers can be found in Council’s Rates and Annual Charges Hardship Policy.

Covid-19 financial hardship

Ratepayers suffering hardship specifically as a result of issues relating to COVID-19 should use the Covid-19 form to apply for hardship relief.

General financial hardship

Ratepayers suffering general hardship may be eligible for a concession on the grounds of hardship. Contact Council to discuss the options available. Find out more